FAQs

ABOUT MARGO’S.

  • Margo’s is your desire. Your gateway to pleasure. She’s anything you want her to be. She’s an anagram for something cheeky. Scramble the letters of MARGOS and find out 😝.

  • For us, flowers have always been about pleasure. In the sparking joy sense, rather than the sexual. And then, a few years ago, we began seeing pleasure products, designed for modern intimacy, that actually honoured nature. Made by humans that cared about our bodies and planet, independent from the needs of shareholders, that existed to break down stigma, improve our wellbeing, and embrace pleasure! We were intrigued.

    What if we could bring that same feeling of safety, care and beauty of a flower shop to the way we approach sexual wellness? Why did regular sex shops feel so icky, awkward and overwhelming? Why not shake up that notion all together.

    Plus we just really like to play outside the realm of ‘normal’.

    Learn more About Us.

  • Yes! We have over a decade of floral design experience in weddings, events, brand activations, set design, shoots, and personal deliveries.

    Our founder, and head florist, Bec Patterson, has been a stylist, art director and florist in Melbourne since 2011.

  • Not yet! But stay tuned.

    Currently we deliver fresh flowers and sexual wellness products throughout Naarm (metro Melbourne). You can also have all non-flower related products delivered Australia wide.

  • Sustainability

    Curiosity

    Connection

    Read more about our Mission.

OUR FLOWERS.

  • We have a number of local Melbourne flower wholesalers who we work with.

    Our go-to favourite is The Goods Flower Co as they are not only the loveliest, most knowledgable and caring human beings, they have the most beautiful range of high quality flowers, from locally grown, classic garden favourites to rare & native specialty finds (most of which are grown on the owner, Michael’s farm!).

    The Goods share our passion for sustainability in the flower industry, and preference local growers over carbon heavy imports.

  • We mostly use fresh flowers, as this is our preferred medium.

    However, there are some species of flowers that, when dried naturally, have a beautiful, ever lasting quality.

    We never use preserved flowers, which are treated with hazardous chemicals and harmful bleach or dyes.

    For everlasting designs, we use fresh flowers and dry flowers in-house, or (when we have no alternative) buy naturally dried from a responsible source. They are safe for the florist to touch and process, as well as being safe for you to have in your homes and around your pets and children.

    After pack down of an event or installation, we dry, reuse or donate as much of our designs as possible, to reduce our green waste.

  • Flowers are a perishable and fragile product. This is their beauty, and the biggest challenge with working with a natural product.

    Flowers longevity depends on the flower species, some last a few days, while others can last weeks, and other factors like weather/temperature, sunlight, care, water, etc.

    We have tips on FLOWER CARE for extending the life of your flowers.

  • When it comes to designing with a natural product like fresh cut flowers, we let nature take the lead. Each Margo’s arrangement is crafted with the freshest seasonal blooms, sourced locally wherever possible, honouring the skill and artistry of the floral designer.

    Our “florist’s choice” approach means trusting in the creative harmony between Mother Nature and designer, rather than forcing a rigid brief or relying on unsustainable imports. It’s a more natural, fluid process, allowing us to give each design its own unique, organic quality.

    A win / win for florist and client!

    Read more about our design process here.

  • For our range of à la carte flowers you may specify colour palette, and whether you prefer a single variety of blooms (i.e. en masse). Specific flower selection is left to the creativity of the designer and seasonal availability.

    We also take on a limited number of custom projects each year, where we work closely with you and your out-of-the-box brief to create something truly unique. Custom projects start with a minimum investment of $7,000. Get in touch to discuss.

  • Yes!

    We offer easy ordering and short deadlines for events with our made-to-order EVENT FLOWERS. These are great options for micro-events, brand activations, photoshoots, content creators. Perfect for those individuals and brands who don’t want to compromise on their eco-conscious values.

    Throwing a larger event, wedding or have an out of the box brief? We also have a limited number of dates each year for special custom projects. Get in touch with us to chat. Custom projects start with a minimum investment of $7,000+.

  • We are extremely picky about which brands we bring into Margo’s. Our handpicked, in-house tested range of high quality brands share our values of sustainability, are safe for the body, are ethically produced and sourced, and are beautifully designed.

    Our brands are all Australian and independently owned, and female owned/founded by women that care about humans, animals and our planet, rather than shareholders!

  • YES! All products curated by Margo’s are body safe, free from toxins, chemicals, endocrine disruptors (parabens, phthalates or sulphates) and other harmful substances.

    Safe to enjoy on, in and around our bodies!

  • Please see our After Care page for more information on how you can responsibly dispose of your products and packaging.

    Margo’s will have a Sex Toy Recycling Program coming soon. In the meantime, you can recycle your Rosewell sex toys through their in-house toy recycling program.

  • All of the water-based lubricants are safe to use with latex condoms.

    It’s best to avoid oil-baed lubricants as they can break down latex condoms, squares, gloves, diaphragms and other latex products, thus reducing their effectiveness.

    Each product page has a note on latex condom compatibility under “Directions of Use”.

OUR BRANDS.

ORDERING ONLINE.

  • FLOWERS

    Margo’s delivers fresh flowers throughout Naarm /Melbourne, using a same day courier service (Wed-Fri only).

    Please see our Delivery Zone info for areas in metropolitan Melbourne that we service.

    ALL OTHER PRODUCTS

    Our range of sexual wellness products and any other non-flower related product can be shipped anywhere in Australia via carbon neutral Australia Post.

    At this time we do not ship internationally.

    See our DELIVERY POLICY for more information.

  • For orders with fresh flowers, we deliver within Melbourne every Wednesday, Thursday and Friday.

    If you order before 9am on either of these days, we can get your order out to you the same day. Otherwise your order will go out the next scheduled delivery day.

    See our DELIVERY POLICY for shipping rates and delivery time estimates.

  • At this time we do no offer pick ups.

  • If your order arrives damaged or faulty, get in touch with us to arrange an exchange or refund.

    Due to the perishable and organic nature of fresh flowers we do not offer refunds on our flower orders. Likewise, due to hygiene reasons of our range of intimate products we do not offer refunds for change of mind on any of our other products.

    Please see our REFUND POLICY for more information.

  • If any product within your order arrives damaged, incorrect or faulty, please contact hello@margos.au within 3 days of receiving your order and we will be happy to arrange an exchange or refund.

    Please see our REFUND POLICY for more information.

  • Wrapped bouquets and products come wrapped in Margo’s signature compostable, acid free, FSC certified tissue, compostable wood fibre ribbon and recyclable, acid free, FSC certified thank you card.

    Our packaging is shipped discreetly and will not contain the words “sex” or allude to anything explicit on external packaging.

  • All Margo’s packaging is proudly plastic free and eco-friendly!

    We use a suppliers with ethical supply chains and shared values on sustainability:

    • Our tissue wrap* is compostable, acid free, FSC certified and printed with water based inks.

    • Our ribbon* is a compostable wood fibre, printed with water based inks, that is skin friendly and anti bacterial.

    • Our custom cards* are non-coated and recyclable FSC certified card.

    • Our stickers* are printed on non-coated, acid-free recycled paper with water/soy-based ink, with non-toxic eco-friendly adhesive. They’re tear/water resistant.

    • Our home compostable bubble mailers by BCorp Certified Hero Packaging are made from 70%-80% PBAT – a biodegradable co-polymer, and 20%-30% PLA – biodegradable refined cornstarch. 

    *A tree is planted by our packaging supplier with each order of these products 🫶🌳

    View our MISSION on sustainability to learn more.